Shipping Policy

Shipping Policy for AlHudaOrganic

At AlHudaOrganic, we are dedicated to ensuring a seamless and reliable shipping experience for all of our valued customers. This Shipping Policy outlines important details regarding our shipping procedures, delivery timeframes, and how we handle any potential issues during the shipping process.

General Overview

We strive to maintain accurate inventory levels on our website; however, occasional discrepancies may occur. In such cases, we will proceed with fulfilling available products and offer alternatives for back-ordered items.

Shipping Timeframes

Our goal is to ensure prompt delivery of your order. Once your order is confirmed, we typically process it within 24 hours. Delivery times generally range from 3 to 7 business days, depending on your location and product availability.

Please note that orders placed on Sundays or during Pakistan’s National Holidays will be processed and dispatched on the next working day. During peak seasons or times of high demand, there may be delays in delivery.

Order Confirmation

To enhance your shopping experience, our customer service team will contact you to confirm your order via call, SMS, or WhatsApp, particularly for new customers. This ensures that all order details are accurate and provides you with any additional information to make the process smooth and easy.

Adjustment of Delivery Address

We are happy to accommodate address changes before your order has been dispatched. If you need to update your delivery address, please contact us as soon as possible to make the necessary adjustments.

Cancellations

Once your order has been processed, cancellations are not possible. If you change your mind before receiving your order, please refer to our Refund Policy for the appropriate steps.

Delivery Time Exceeded

If your order surpasses the estimated delivery timeframe, please contact our customer service team. We will investigate the matter and keep you informed of the status.

National Holidays and Warehouse Hours

Our operations run from Monday to Saturday, during regular business hours, with the exception of national holidays. On holidays, our warehouse will remain closed, but we take proactive measures to minimize shipping delays during these periods.

Parcels Damaged in Transit

If you notice any damage to the parcel upon receipt, we recommend refusing delivery of the damaged item if possible. Please then reach out to our customer service team for further assistance. If the parcel is delivered when you are not present, and damage is discovered later, kindly contact our customer service team for guidance.

Items Out of Stock

In the event that an item is out of stock, we will hold off on shipping your order until the item becomes available. Any items that are in stock will be reserved while we wait for the out-of-stock item to be restocked.

Shipping Partners

AlHudaOrganic works with reputable shipping providers such as Leapord,InstaWorld,  Trax, TCS, and Leopards Courier to ensure that your order is delivered promptly and securely.

Procedure for Damaged Packages During Transit

If your package is damaged during transit, we will begin the refund or replacement process as soon as the courier concludes their investigation into the claim.

Procedure for Misplaced Packages in Transit

In the case of a misplaced package, we will proceed with either a refund or replacement once the courier completes their investigation and confirms the parcel as lost.

Contact Us

For any inquiries, concerns, or assistance regarding our shipping policy, please do not hesitate to contact us:

We are committed to providing you with excellent service and ensuring your satisfaction throughout the shipping process.

Thank you for choosing AlHudaOrganic. We value your trust and look forward to offering you high-quality herbal products with reliable shipping services.